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Read These Terms Before You Start

Using pokecuan88 — whether through a mobile browser in Jakarta or on desktop — means you agree to the terms set out here. These terms govern how your account works, how wallet transactions are handled, and what we both commit to.

Applies to all account activityCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms take effect on notice
pokecuan88 Read These Terms Before You Start
HOW WE HANDLE THIS

Our Commitments Under These Terms

These terms are not one-sided. We hold ourselves to clear obligations around how we manage your account data, wallet records, and access history. Here is how each area works in practice.

Account Data Retention We keep your account and transaction records for as long as your account is active and for a reasonable period after closure. You can request a summary of your stored data through support.
Wallet Transaction Records Every DANA, OVO, and GoPay transaction is logged against your account. If you dispute a payment, we cross-reference the platform record against the wallet provider's confirmation before resolving.
Account Security Responsibility You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately — we can flag your account for review while you reset credentials.
Requesting Changes or Corrections If you believe account information held on record is incorrect, submit a correction request through live chat or email. We review and respond to these requests within a reasonable timeframe.
TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If something in these terms is unclear — a transaction condition, an account restriction, or a wallet policy — contact our support team directly. We handle account and policy queries through the channels below. Response times vary by channel, but we aim to respond to every policy-related query with a specific answer, not a generic reply.

Live Chat Access live chat from the account menu on any device. Use this for urgent terms queries — wallet holds, account flags, or access questions that need a fast answer.
Email Support Send detailed terms or dispute queries to our support email. Include your account ID and the transaction reference if your question relates to a DANA, OVO, or GoPay payment.
Account Help Centre The help section inside your account covers common policy points — wallet linking rules, account verification steps, and what to do if a transaction is flagged for review.

Common Questions About These Terms

Below are questions we see regularly about how these terms apply to account use, wallet payments, and access conditions. If your question is not here, reach us via live chat or email.

Yes. Every transaction processed through DANA, OVO, or GoPay on your account is subject to these terms alongside that wallet provider's own conditions. Both sets of rules apply.

Multiple accounts are a direct breach of our terms. We may suspend both accounts and hold any associated balance pending a review. Verified breaches can result in permanent account closure.

Access depends on local law and eligible regions. You are responsible for checking whether using this platform is lawful where you are located before opening or using your account.

We notify you via your registered contact before updated terms take effect. Continuing to use your account after that notice counts as acceptance of the revised version.

Contact support via live chat or email with your account ID and the relevant transaction reference. We cross-check our platform logs with the DANA, OVO, or GoPay confirmation to investigate.

Yes. Submit a data request through our support channels. We'll provide a summary of the account and transaction information we hold within a reasonable response period.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.